![]() On the other hand, even though, from a centralized point of view, these inventory management decisions are interesting topics to investigate, we are going to approach these issues within the distributed decision-making (DDM) framework that considers all areas of the value chain. In addition, the value chain provides a framework for identifying the criteria to be considered in decision-making inventory management through all areas of the company. The most used tool for the identification of these stakeholders, and to model this complex system, is the analysis of the value chain. These decisions are part of a complex system and involve stakeholders from different areas of the company, where each agent has only limited information and where the cooperation among such agents is key for the system’s performance. The decisions related to inventory management are especially relevant in a customer service orientation approach. Therefore, it is important to carry out an internal analysis of the company's processes, which should be focused on achieving the satisfaction of internal and external customers, as well as guaranteeing the best performance in the operation. Likewise, small and medium-sized enterprises (SMEs) must compete with multinationals belonging to the same sector, which have a greater infrastructure, in terms of processes and finance strength, which means that SMEs need to increase productivity levels through decision models.īeing able to develop competitive advantages with customer service orientation allows companies to excel in local and foreign markets. It is necessary for companies to be competitive to respond to the requirements of increasingly demanding customers in terms of cost, quality, and product delivery time. Nowadays, the level of business competitiveness has to be high when facing the opening of markets as an intrinsic factor of globalization. Therefore, the methodology allows us to solve inventory management DDM based on multicriteria ABC classification and was validated in a Colombian company belonging to the graphic arts sector. ![]() These criteria were defined as indicators that measure the performance of the areas of the value chain related to inventory management and were used to classify ABC inventory of the products according to these selected criteria. This methodology uses the areas of the value chain as a theoretical framework to identify the criteria necessary for the application of the AHP multicriteria group decision-making technique. This work proposes a methodology that combines the analysis of the value chain and the AHP technique, in order to improve communication and the performance of the areas related to inventory management decision making. In this paper, a distributed inventory control approach was used with the decisions allowing communication between the stakeholders and with a multicriteria group decision-making perspective. Inventory management becomes part of a complex system that involves stakeholders from different areas of the company, where each agent has limited information and where the cooperation between such agents is key for the system’s performance. These approaches must be overcome by others that consider multiple criteria, involving several areas of the companies and taking into account the opinions of the stakeholders involved in these decisions. Traditionally, decision making in inventory management was based on approaches conditioned only by cost or sales volume. The increase of quantity and variety of items, on the one hand, and demand and customer expectations, on the other hand, are transformed into a greater complexity in inventory management, requiring effective communication and agreements between the leaders of the logistics processes. The need of organizations to ensure service levels that impact on customer satisfaction has required the design of collaborative processes among stakeholders involved in inventory decision making.
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